Refund & Dispute Policy

Last updated: February 16, 2026

1. Overview

We want you to be satisfied with re:srch. This policy explains how refunds, credits, and billing disputes are handled for our paid services.

2. Subscription Refund Eligibility

If you are not satisfied with your subscription, you may request a refund within 14 days of your initial purchase or the start of a new billing cycle, provided that:

You have not exceeded substantial usage of the Service during that billing period.
It is your first refund request (repeat refund requests for consecutive billing periods may be declined).

3. How to Request a Refund

To request a refund, contact us at support@re-srch.com with:

Your account email address
The date of the charge
The reason for your refund request

We aim to respond to all refund requests within 5 business days. Approved refunds will be credited back to your original payment method within 5–10 business days, depending on your financial institution.

4. Non-Refundable Items

The following are generally not eligible for refunds:

Partial billing periods after the 14-day refund window has passed
Charges older than 30 days
Accounts terminated for violation of our Terms of Service

5. Billing Disputes

If you believe you have been charged in error, please contact us at support@re-srch.com before filing a dispute with your bank or payment provider. We are committed to resolving billing issues promptly and fairly.

Filing a chargeback or payment dispute without first contacting us may result in suspension of your account while the dispute is under review.

6. Credits & Adjustments

In some cases, we may offer account credits instead of a monetary refund. Credits are applied to your next billing cycle and are non-transferable.

7. Changes to This Policy

We may update this Refund & Dispute Policy from time to time. Material changes will be communicated via email or a notice within the Service.

8. Contact

Questions about refunds or billing? Contact us at support@re-srch.com.